Refund policy

We take great care in preparing and shipping every order to ensure it arrives in excellent condition.

Because our products are consumable food items, we’re unable to accept returns once an order has shipped. This policy helps us maintain food safety standards and product quality.

Damaged, Incorrect, or Compromised Orders

If your order arrives damaged, incorrect, or compromised during transit, please contact us at info@salscuisine.com within 7 days of delivery.

When reaching out, please include:

  • Your order number

  • A brief description of the issue

  • Photos of the product and packaging (if applicable)

We’ll review the issue and work with you to resolve it.
Resolution may include a replacement or refund, depending on the situation.

Refund Processing

If a refund is approved:

  • It will be issued to your original payment method

  • Refunds are typically processed within 10 business days

  • Please allow additional time for your bank or credit card provider to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at info@salscuisine.com.